Frequently Asked Questions

You have questions, we have answers. Read up on FAQ’s and get ready for another memorable Hopscotch Music Festival.

General Event Info

Wristband City is our on-site box office, where attendees can pick up their wristbands for the festival.

Once you make your purchase for Hopscotch Music Festival, you’ll receive a ticket via email from Etix. Bring your digital ticket, or print it out at home and bring a physical copy, to Wristband City to pick up your wristbands for the festival.

Check back closer to the festival for Wristband City hours and location!

Single day passes, single venue passes, and single concert passes will not be available for Hopscotch 2024 either online or at Wristband City on site.

You must have a 3-day GA or VIP pass for entry to City Plaza and Moore Square stages, as well as all club shows.

You do not have to have a Hopscotch Music Festival wristband to attend the day parties.

City Plaza and Moore Square stages are all ages; kids 12 and under are free.

Individual venues may have age restrictions for their club shows. Check back closer to the festival for age restrictions on club shows.

Club shows will only be open to Hopscotch Music Festival attendees; you must have a 3-Day GA or VIP wristband to attend the club shows. All club shows are subject to the venue’s capacity. You can choose to attend as many, or as few, as you’d like!

Individual venues may have age restrictions for their club shows. Check back closer to the festival for age restrictions on club shows.

VIP passes include access to three days of music at outdoor stages and late night club shows, plus additional perks including VIP parties with complimentary beverages; priority access to club shows; access to our VIP exclusive Oak Lounge at both City Plaza and Moore Square with craft beverages, private restrooms, and more; and a swag bag with items from the festival, our sponsors, and local businesses!

Visit our VIP page to learn more. Additional details will continue to be released leading up to the festival.

Check out our Where To Stay page for some great insights on available accommodations in Raleigh!

2024 applications will be available soon. Keep an eye on our website!

Please note that submitting a vendor application does not guarantee you a vendor space at Hopscotch Music Festival.

We’re now accepting artist submissions for our 2024 lineup! Visit our applications page to submit yours today.

All band or artist considerations must be submitted through the artist submission forms via BandLab or ReverbNation. Submissions sent through any other channels are not reviewed, and will not be accepted for booking consideration.

Please note that submitting your band or artist for consideration does not guarantee you a booking for Hopscotch Music Festival.

2024 applications will be available soon. Keep an eye on our website!

Hopscotch fans are permitted to bring small point-and-shoot cameras into the festival; only approved press photographers are permitted to bring in professional-grade cameras with interchangeable lenses to the festival.

Flash photography is strictly prohibited at City Plaza, Moore Square, and all club shows.

Absolutely no drones of any size or kind are permitted.

Professional grade video/audio recording equipment is not permitted.

Yes! The following bags are permitted into the festival:

  • Fanny packs measuring up to 16.5in x 6.5in. x 4in
  • Single pocket drawstring bags up to 13in x 15in
  • Any bags larger than 13in x 15in must be clear plastic, clear vinyl, or clear PVC

All guests and bags are subject to search before entering the festival.

Please note that while these bags are permitted at the main stages for the festival, they may not be permitted into the club shows. This is up to the discretion of each club’s management, and may vary from club to club.

Each guest is permitted to bring one empty, reusable water bottle (must be plastic or metal – no glass containers will be permitted) and / or one factory sealed water bottle into City Plaza and Moore Square. No other outside food or beverages will be permitted. We’ll have plenty of vendors on site offering food, as well as alcoholic and non-alcoholic beverages.

Individual clubs may not permit outside food or beverages, possibly including empty water bottles, into their shows. This is up to the discretion of each club’s management, and may vary from club to club.

We love pets, but for everyone’s safety (particularly your animal’s), pets are not permitted at Hopscotch Music Festival. Please leave your pets safely at home.

Service animals are permitted with the proper identification.

Please email us at info@hopscotchmusicfest.com for more info and we’ll be happy to help.

For the safety of festival guests, artists, and staff, the following items are not permitted into Hopscotch Music Festival:

  • Weapons or replicas of weapons, including pocket knives
  • Illegal substances of any kind
  • Large bags or backpacks
  • Laser pointers
  • Chairs, blankets, tents, umbrellas
  • Outside food, beverages, or coolers
  • Glass containers of any kind
  • Cameras with detachable lenses, video cameras, GoPros, or audio recording equipment
  • Drones of any kind
  • Skateboards, roller blades, scooters, hoverboards, bicycles
  • Hula hoops, flow toys
  • Pets, except service animals with proper identification

This list is subject to change without notice at the discretion of festival management. If you’re unsure if an item is permitted into the festival, it’s probably best to leave it at home.

Hopscotch Music Festival is a rain or shine event.

If you have a general event question, please send us an email at info@hopscotchmusicfest.com.

If you have a question about ticketing or your order, please contact Etix through this form, or at 1.800.514.3849. You can also check out their Help Center.

Etix Customer Support Hours:
Monday – Saturday: 9am to 8pm ET
Sunday: Noon to 8pm ET

Please have your order number available so Etix Customer Support can assist you quickly.

Ticketing

Etix is the only verified ticketing provider for Hopscotch Music Festival; passes sold on any other platforms may be invalid and voided. To ensure your passes are valid and authentic, please visit our homepage to view available passes options and make your purchase. Hopscotch Music Festival and / or Etix are not responsible for tickets purchased on any other platform besides Etix.com.

All sales are final, no refunds or exchanges.

Yes! If you currently have GA passes and would like to upgrade to VIP passes, please contact Etix Customer Support at 1.800.514.3849. Please have your order number and a credit card ready when you call.

Etix Customer Support Hours:
Monday – Saturday: 9am to 8pm ET
Sunday: Noon to 8pm ET

If VIP inventory sells out in advance of the festival, VIP upgrades will not be available on site during the festival.

Wristband City is our on-site box office, where attendees can pick up their wristbands for the festival.

Once you make your purchase for Hopscotch Music Festival, you’ll receive a ticket via email from Etix. Bring your digital ticket, or print it out at home and bring a physical copy, to Wristband City to pick up your wristbands for the festival.

Check back closer to the festival for Wristband City hours and location!

Wristbands can be picked up in person at our box office on site, called Wristband City. Please bring your tickets, in your Etix order confirmation email, and a photo ID with you to pick up your wristbands.

If you can’t find your Etix confirmation email, click here for instructions on resending the email. You can also access your tickets through Etix Account Manager – click here for instructions on logging in.

Check back closer to the festival for Wristband City hours and location!

Wristbands are non-transferable. Once your wristband is put on your wrist, it cannot be taken off and handed to someone else for them to use. Any wristbands found to be transferred, damaged, or tampered with will become null and void.

Yes, all guests must have a valid festival wristband on their wrist for entry to City Plaza, Moore Square, and club shows.

If you do not have your wristband on your wrist, you will not be permitted to enter the festival or clubs.

You can view your Etix order through your Etix Account Manager. If you have questions regarding your order, please contact Etix through this form or at 1.800.514.3849

All ticket sales are final – there are no refunds or exchanges permitted.

In the event of a cancellation, your tickets will be refunded in full via your point of purchase.

If you have a question about ticketing or your order, please contact Etix through this form, or at 1.800.514.3849. You can also check out their Help Center.

Etix Customer Support Hours:
Monday – Saturday: 9am to 8pm ET
Sunday: Noon to 8pm ET

Please have your order number available so Etix Customer Support can assist you quickly.

If you have a general event question, please send us an email at info@hopscotchmusicfest.com.

Payment Plans

You can purchase your Hopscotch passes for as low as 20% down, and your remaining balance will be split between subsequent payments. Payments will be automatically charged to your credit or debit card every 28 days from your initial purchase date until your balance is paid in full.

During checkout, simply select “Split into multiple payments” to utilize the payment plan. A timeline of when your payments will be charged and the total amount charged at each payment will be displayed during checkout.

You must have a valid debit or credit card to purchase your tickets via the payment plan; a prepaid debit card cannot be used.

You can view all upcoming payments and make additional payments on your balance at any time through your Etix Account Manager. For more information on how to use the Account Manager, click here.

Accounts with two or more consecutive missed payments are subject to cancellation.

All sales are final, no refunds or exchanges.

Incomplete payments will not be refunded.

Etix Payment Plan Overview and Agreement

If the funds are not available in your account on your payment date, Etix will try three more attempts every 24 hours to process your payment. After three subsequent failed attempts, the balance will roll over to the next payment. You will be notified via email from Etix if there is a failed attempt of payment on your account.

A late fee of up to $5 may be charged if any scheduled payment remains unpaid after 10 days.

You can view all upcoming payments and make additional payments at any time through your Etix Account Manager. For more information on how to use the Account Manager, click here.

Accounts with two or more consecutive missed payments are subject to cancellation.

All sales are final, no refunds or exchanges.

Incomplete payments will not be refunded.

Etix Payment Plan Overview and Agreement

Yes – you can log into your Etix Account Manager and make a manual payment on your balance at any point. The amount you pay will be deducted from your next scheduled payment.

Payment plan accounts with two or more consecutive missed payments are subject to cancellation.

We will contact you via email to request payment of the overdue balance. If your overdue balance is not paid by the deadline provided to you via email, your order will be cancelled and your tickets will be resold.

Cancelled payment plans cannot be reinstated. If your order is cancelled but you still wish to attend the festival, you must purchase a new ticket.

Refunds will not be issued for any amount you’ve already paid into your payment plan.

A late fee of up to $5 may be charged if any scheduled payment remains unpaid after 10 days.

Etix Payment Plan Overview and Agreement

If you’ve purchased passes on a payment plan, you will not receive your tickets until your balance is paid in full.

Passes purchased on a payment plan cannot be transferred or resold to another fan until the balance is paid in full.

The last day to purchase on a payment plan is July 20. Any passes purchased on July 21 or later must be paid in full during checkout.

If you have a question about ticketing, payment plans, or your order, please contact Etix via this customer support form, or by phone at 1.800.514.3849. You can also check out their Help Center.

Etix Customer Support Hours:
Monday – Saturday: 9am to 8pm ET
Sunday: Noon to 8pm ET

**Please have your order number available so Etix Customer Support can assist you quickly**

Etix Payment Plan Overview and Agreement

VIP Amenities

While VIP passes are available for purchase for guests as young as 13 years of age, our VIP amenities are designed for adult guests 21 years of age and above.

Children 12 years of age and under are not required to have a ticket to the festival. However, they will not be permitted into the VIP areas at City Plaza and Moore Square, nor will they be permitted to attend the VIP parties. We kindly ask that children enjoy the festival from the GA areas.

All Hopscotch attendees 13 years of age and older must have a VIP pass for admission to the VIP areas at City Plaza and Moore Square.

VIP attendees under the age of 21 will be permitted into our VIP parties each day. These events are held at different venues, typically bars, throughout downtown Raleigh. Non-alcoholic beverages will be available for underage attendees.

Individual venues may have age restrictions for their club shows. Check back closer to the festival for age restrictions on club shows.

VIP passes will grant you priority access to club shows, but we cannot guarantee entry. Admission is limited to each individual club’s total capacity; once capacity is reached, the club will enact a one-in-one-out policy.

If you are a VIP attendee for Hopscotch, you’ll have priority over GA attendees for admission into the club once a one-in-one-out policy is in place.

Relax in style at our Oak City Lounge, available at both City Plaza and Moore Square! Amenities include:

  • A tented space, covered and shaded to relax in between your favorite acts
  • Lounge seating of couches and armchairs, along with tables and chairs 
  • Private bar with discounted drink pricing available exclusively to VIPs
  • Snacks provided each evening (City Plaza Lounge only)
  • Private, air-conditioned restrooms

With more amenities to be announced!

Each VIP pass includes two drink tickets for each day of the festival, which are redeemable at the Oak City Lounge bar (located in the VIP tent) at either City Plaza or Moore Square. Drink tickets are valid for either alcoholic or non-alcoholic beverages. Drink tickets are not redeemable at the GA bars.

VIPs receive discounted drink prices at both Oak City Lounge bars during the festival.

VIP parties will also include two drink tickets per VIP pass.

VIP drink tickets and discounted drink pricing are not available at club shows.

We’ll release more information on the locations and caterers for VIP parties closer to the festival – stay tuned!

While we do our best to provide an array of food options, we are unable to accommodate individual allergy or dietary concerns. Allergy and dietary information for food options available at the parties will be communicated ahead of time, and displayed during the event.

STAY TUNED FOR HOPSCOTCH NEWS

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